We understand this is a sensitive time. Our team is here to help with any questions about your results, your Clarity File, or your account.
Please check your spam or junk folder first. If it's been more than 24 hours since you submitted your deep intake form and you still haven't received it, email us at support@cheater.report with the email address you used at checkout and we'll look into it right away.
If you submitted your deep intake form and want to add or change details before your Clarity File is generated, email us at support@cheater.report with your corrections. We'll make sure your file reflects the updated information.
For any payment-related issues — including duplicate charges, failed payments, or refund requests — email us at support@cheater.report. Please include the email address you used at checkout so we can locate your order quickly.
Yes. We take your privacy extremely seriously. Your results and personal details are encrypted and never shared with third parties for marketing. Payments are processed through Stripe, and we never see your full card details. For more details, see our Privacy Policy.
If you are in immediate danger, please call 911 or your local emergency number. For confidential support, contact the National Domestic Violence Hotline at 1-800-799-7233 (available 24/7). Our service is not a substitute for professional safety planning or crisis support.
All support conversations are handled confidentially. We will never contact anyone other than you, and we will never disclose that you used this service.